Tere Pille — your first 90 days
A friendly, structured journey into the front desk crew. Bite-sized cards, real moments, and people cheering you on. Day 28 of 90.
Your next step ✨
A small, doable thing — designed to take 10 minutes or less.
Your 90-day roadmap 🗺️
Four warm phases. Move through at your own pace — your duty manager will check in gently.
Settle in, meet the crew, learn the ibis way.
- Welcome to the hotel team
- Meet your colleagues & duty manager
- Hotel tour (lobby → back office → roof)
- ibis brand basics
- Accor company values
- Guest experience standards
- Uniform & appearance guidelines
- Safety & emergency basics
- Shift structure & daily routines
Master the PMS, check-ins, and your shift rhythm.
- PMS / front desk system basics
- Check-in & check-out procedures
- Guest communication standards
- Complaint handling basics
- Upselling breakfast & services
- ALL — Accor Live Limitless loyalty
- Handling payments & invoices
- Working with housekeeping & maintenance
- Shadow an experienced front desker
Step into independent shifts and peak-hour flow.
- Independent front desk shifts
- Difficult guest situations
- International guest communication
- Phone etiquette
- Team collaboration
- Peak-hour workflow management
- Daily reporting basics
- Guest satisfaction standards
- Learning hotel KPIs
Deepen guest experience, reflect, and plan what's next.
- Advanced guest experience training
- Cross-selling hotel services
- Leadership potential & growth chats
- Personal strengths reflection
- Team feedback session
- Career development discussion
- Final onboarding reflection
Learning cards 📚
Short, friendly modules — built for shifts, not classrooms.
Achievements 🏅
Tiny badges for real moments. Celebrate yourself.
Notes from your duty manager 💬
Warm, specific feedback — kept between you two.
Pille brings such warmth to the lobby. Guests visibly relax when she's at the desk. Let's keep building confidence on complaint handling.
Great progress on the PMS — handover notes are clear and the morning team loves them. Next: a few solo afternoons.
Peer recognition 💜
Kind words from the crew.
"Your handover was so calm and clear — thank you."
"Loved your energy at the team breakfast. You lift the room."
"Thanks for flagging room 412 so kindly — really helpful."
How confident are you feeling? 💛
Move the slider — only you and your duty manager see this.